Your Registered Products should be listed with the serial number. Sign in to your Adobe account on the website.If you have in fact done all of this, then as you have been told, your serial number should appear in your Adobe account. Nor have you told us whether you have registered the program using your Adobe account. See this Help article for how to do that.Īlthough you have told us that you have downloaded the program successfully, you haven't said whether you have actually installed it. If that is the case, you need to convert the redemption code to a serial number. And since you ordered from Staples, you probably received a redemption code, not a serial number. Since you purchased it from Staples not from Adobe, it will not be in your Adobe Order History.
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